Welcome to SARLOX

These Terms of Service govern your use of the SARLOX website and your purchase of products through our online store.

By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

These terms should be read together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.

About SARLOX

Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are purchasing on behalf of a business or another organisation, you confirm that you have authority to do so.

Products & Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, images, colours, materials and specifications displayed on our website are accurate.

However, colours and finishes may appear slightly different depending on your device, screen settings, lighting and photography.

Product availability may change without notice.

Where a product has specific installation, electrical, wall-mounting or bathroom requirements, customers are responsible for reviewing the relevant product information before purchase.

Orders

When you place an order through our website, you are making an offer to purchase the selected products subject to these terms.

After placing an order, you will normally receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, a pricing error has occurred, payment cannot be authorised, or fraud or misuse is suspected.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

Prices & Payment

Prices on the UK SARLOX website are displayed in British Pounds Sterling (£ GBP), unless otherwise stated.

Delivery charges and any other applicable charges will be shown at checkout before you complete your purchase.

We take reasonable care to ensure that pricing information is accurate. If an obvious pricing error occurs, we may contact you before fulfilling your order.

Payment must be successfully authorised through one of the payment methods available at checkout before an order can be fulfilled.

Shipping & Delivery

We deliver eligible SARLOX products to locations specified on our website and at checkout.

Delivery times vary depending on the product, availability, delivery location and delivery service.

Estimated delivery information is provided during checkout or in your order confirmation where applicable.

For full information, please see our Shipping & Delivery Policy .

Customer Responsibilities

You are responsible for providing accurate billing, delivery and contact information when placing an order.

Please check product dimensions carefully before ordering, particularly for large wall mirrors and full-length mirrors, to ensure the product is suitable for the intended space.

You are also responsible for ensuring that any installation is carried out safely and in accordance with the product's installation instructions.

Where electrical installation is required, we recommend using a suitably qualified professional.

Mirror Installation & Safety

Wall-mounted and electrically powered mirrors must be installed in accordance with the relevant product instructions.

Customers should ensure that the wall, fixing method and electrical supply are suitable for the selected mirror.

SARLOX is not responsible for damage caused by incorrect installation, unsuitable mounting surfaces, improper electrical connections or failure to follow supplied instructions.

For electrical products, professional installation is recommended where required by the product specifications or applicable regulations.

Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable UK consumer law.

Nothing in these Terms of Service is intended to restrict or exclude any statutory consumer rights that cannot legally be excluded.

Damaged or Faulty Products

If your mirror arrives damaged, faulty or otherwise does not conform to your order, please contact us as soon as reasonably possible.

Please retain the original packaging and provide photographs or video where appropriate to help us assess the issue.

We will handle confirmed faults, damage and other issues in accordance with applicable UK consumer protection law.

Intellectual Property

All content on the SARLOX website, including the SARLOX name, logo, photographs, product imagery, graphics, written content, designs, layouts, illustrations, videos and other materials, is owned by or licensed to SARLOX unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior written permission.

Prohibited Use

You must not use the SARLOX website:

• For any unlawful or fraudulent purpose.
• To impersonate another person or business.
• To interfere with the security or operation of the website.
• To introduce malicious software or harmful code.
• To attempt to gain unauthorised access to our systems.
• To copy or exploit our content for commercial purposes without permission.
• In any way that infringes the rights of SARLOX or another party.

Customer Accounts

If you create an account with SARLOX, you are responsible for keeping your login credentials confidential and for activities carried out through your account.

Please contact us immediately if you believe that your account or login information has been compromised.

Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery companies, analytics platforms, social media services and other technology providers.

Third-party services may have their own terms and privacy policies. SARLOX is not responsible for the independent operation or policies of third-party services.

Website Availability

We aim to keep our website available and reliable, but we cannot guarantee that it will always be uninterrupted, error-free or available at all times.

We may temporarily suspend or modify parts of the website for maintenance, security, updates or operational reasons.

Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded under applicable law.

This includes any applicable statutory consumer rights and any liability that cannot be limited or excluded by law.

Subject to the above, SARLOX will not be responsible for losses arising from circumstances outside our reasonable control.

Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, transport disruption, strikes, supply interruptions, government action, technical failures or other circumstances that could not reasonably have been prevented.

Where such an event affects your order, we will make reasonable efforts to keep you informed and minimise any resulting disruption.

Privacy

Personal information collected through the SARLOX website is handled in accordance with our Privacy Policy .

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or applicable law.

The latest version will be published on this page. Your continued use of the website after an updated version is published may be subject to the revised terms.

Governing Law

These Terms of Service are governed by the laws applicable to the SARLOX business and the relevant customer relationship.

Where applicable, UK consumers will retain the benefit of mandatory consumer protection rights provided by the laws that apply to them.

SARLOX LONDON

Questions About Our Terms?

If you have any questions about these Terms of Service, your order or your use of the SARLOX website, please contact our customer care team.

Email: hello@sarlox.com

Address: [INSERT BUSINESS ADDRESS]

SARLOX LONDON

The Art of the Mirror

Thoughtfully designed mirrors for modern British homes.