FAQ
SARLOX LONDON
Frequently Asked Questions
Everything you need to know about our mirrors, ordering, delivery, returns and your SARLOX experience.
ORDERING
Placing Your Order
How can I place an order?
Simply choose your favourite mirror, select any available options, add it to your basket and proceed to checkout. Follow the steps shown on screen to complete your purchase securely.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you should receive an order confirmation by email. If you cannot find it, please check your spam or junk folder.
Can I change or cancel my order?
We aim to process orders quickly. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist before the order is dispatched, although changes cannot always be guaranteed.
DELIVERY
Shipping & Delivery
How long does it take to process my order?
Orders are normally processed and prepared for dispatch within 1 business day.
How long does delivery take?
Standard shipping generally takes approximately 4–6 business days after your order has been processed and dispatched.
Where do you deliver?
SARLOX currently delivers across the United Kingdom. Available delivery options and charges are displayed at checkout based on your delivery address and order.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
What if my delivery is delayed?
Delivery estimates are approximate and can occasionally be affected by courier delays, bank holidays, weather or circumstances outside our control. If your order appears significantly delayed, please contact our customer care team.
YOUR MIRROR
Receiving Your Mirror
How are SARLOX mirrors packaged?
Mirrors are carefully protected and securely packaged before leaving our fulfilment warehouse. We take additional care because mirrors require careful handling during transportation.
What should I do if my mirror arrives damaged?
Please photograph the outer packaging before opening it if there is visible damage. Carefully inspect the mirror and take clear photographs of any damage. Contact SARLOX customer care as soon as possible with your order details and photographs.
Will I need to be home for delivery?
Depending on the courier and the size of your mirror, someone may need to be available to receive the delivery. The courier may contact you to arrange a suitable delivery window where applicable.
RETURNS
Returns & Refunds
What is your return period?
We offer a 31-day return period, subject to the conditions outlined in our Returns & Refunds Policy.
How do I request a return?
Please contact our customer care team with your order number and details of your request. We will provide the appropriate return instructions.
When will I receive my refund?
Once an approved return has been received and processed, any applicable refund will normally be issued to the original payment method. The time for funds to appear in your account may depend on your bank or payment provider.
PAYMENT
Payments & Checkout
What payment methods do you accept?
Available payment methods may include Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and other options shown during checkout.
Is my payment information secure?
Yes. Payments are processed through secure payment technology available through our Shopify checkout and relevant payment providers. SARLOX does not store your complete payment card number on our website.
What currency are your prices shown in?
Prices on the SARLOX UK store are displayed in British Pounds Sterling (£ GBP).
CUSTOMER CARE
Customer Support
How can I contact SARLOX?
Our customer care team is happy to help with questions about products, orders, delivery, returns or payments. You can contact us through our Contact SARLOX page.
What are your customer service hours?
You can contact us at any time through our online contact form. We aim to respond to customer enquiries as promptly as possible during our normal business operations.
SARLOX
About Our Business
Trading name: SARLOX
Legal business name: Tymir Limited
Company type: Private Limited Company
Business Registration Number: 80995902
Registered address: RM B 7TH FLOOR, CHILCOTT INDUSTRIAL BUILDING, NO. 97 WAI YIP STREET, Kwun Tong, Hong Kong
UK fulfilment warehouse: Unit 4, Varney Business Park, Varney Ave, West Bromwich, B70 6AE, United Kingdom
SARLOX LONDON
Still Have Questions?
Our team is here to help. If you cannot find the answer you're looking for, get in touch and we'll be happy to assist.
CONTACT SARLOX →SARLOX LONDON
The Art of the Mirror