SARLOX LONDON CUSTOMER CARE

Get in Touch with SARLOX London

Have questions about mirror dimensions, UK fragile shipping, or electrical installation? Our London interior design support team is here to assist you.

London Studio & Showroom

Headquarters & Studio Kensington High Street, London, W8 6ED, United Kingdom
UK Customer Phone Support +44 (0) 20 7946 0912
Email Enquiries support@sarloxmirrors.co.uk
Opening Hours (GMT) Mon – Fri: 09:00 – 18:00 | Sat: 10:00 – 16:00
Response Guarantee: Replied within 1 business day

Specialist Fragile Insurance Included

All UK deliveries include 100% damage protection. If your mirror arrives damaged, we immediately dispatch a replacement with priority express delivery.

Send Us a Message

FREQUENTLY ASKED QUESTIONS

Mirror Shipping, IP44 & Installation Guidance

How are SARLOX mirrors protected during UK courier shipping?

All mirrors are packaged in custom double-wall reinforced wooden and honeycomb cartons with high-density corner foam protectors to ensure safe transit across the UK.

What if my mirror arrives damaged during transport?

In the rare event of damage during delivery, notify us within 48 hours with photos, and we will send an immediate free replacement with priority shipping.

Are lighted mirrors safe in humid UK bathrooms (IP44)?

Yes, all electronic components and LED strips carry an official IP44 safety rating, making them completely splash-proof and safe for bathroom zone 2 placement.

Can the LED mirror be connected directly to a wall light switch?

Yes, our mirrors can be hardwired directly into your main bathroom light circuit or connected via a standard plug outlet.

How does the heated anti-fog demister pad work?

The built-in heated demister pad gently warms the center of the glass surface behind the mirror, preventing steam condensation during hot showers.