Your Privacy at SARLOX

This Privacy Policy explains how SARLOX collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

We are committed to handling your personal information responsibly and in accordance with applicable UK data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

Who We Are

SARLOX is a luxury mirror brand serving customers in the United Kingdom.

Information We Collect

Depending on how you interact with SARLOX, we may collect different types of personal information.

Information You Provide

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order and purchase information
• Information you provide when contacting customer care
• Information submitted through forms on our website

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, approximate location and information about how you interact with our website.

How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling your orders
• Arranging delivery of your purchases
• Providing order confirmations and delivery updates
• Responding to customer enquiries
• Processing returns, refunds and exchanges
• Maintaining and improving our website
• Personalising your shopping experience
• Preventing fraud and protecting our website
• Sending marketing communications where permitted
• Understanding website usage and improving our products and services
• Meeting our legal and regulatory obligations

Why We Are Allowed to Use Your Information

Where required by law, we rely on one or more lawful bases for processing your personal information. These may include:

• Contract: where processing is necessary to fulfil an order or provide a service you have requested.
• Legal obligation: where we need to comply with applicable legal or regulatory requirements.
• Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.
• Consent: where you have given us permission to use your information for a specific purpose, such as certain marketing or non-essential cookies.

Shopify & Our Online Store

Our online store is powered by Shopify. Shopify provides the e-commerce technology that allows us to offer our products, process orders and provide online shopping functionality.

Information submitted through our website may therefore be processed by Shopify and other service providers involved in operating our store.

For more information about how Shopify handles personal information, please refer to Shopify's own privacy documentation.

Payment Information

Payments are processed through secure payment providers available through our Shopify checkout.

We generally do not receive or store your complete payment card number. Payment information is handled by the relevant payment processor in accordance with its own privacy and security practices.

The payment methods available to you will be displayed during checkout.

Who We Share Information With

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

• Shopify and e-commerce service providers
• Payment processors
• Delivery and courier companies
• Technology and website service providers
• Customer support providers
• Analytics and marketing service providers
• Professional advisers where necessary
• Law enforcement or authorities where legally required

We do not sell your personal information to third parties.

Marketing Communications

Where permitted by law, we may send you information about SARLOX, new collections, product launches, offers and other updates.

Where consent is required, we will ask for your permission before sending certain marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to help it function, remember your preferences, understand how visitors use our website and, where permitted, support advertising and marketing activities.

Some cookies are necessary for the operation and security of the website, while others may require your consent depending on their purpose and applicable law.

You can manage your cookie preferences through our cookie consent tools where available.

Analytics & Website Performance

We may use analytics technologies to understand how visitors interact with our website. This helps us improve website performance, navigation, products and the overall customer experience.

Depending on the tools we use, analytics information may be processed by third-party service providers.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide our services, maintain business records, resolve disputes and comply with legal, accounting and regulatory requirements.

The appropriate retention period depends on the type of information and why we collected it.

How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

Withdrawing Your Consent

Where we rely on your consent to process personal information, you can withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew your consent.

SARLOX LONDON

Questions About Your Privacy?

If you have a question about how we use your personal information or would like to exercise one of your privacy rights, please contact us.

Email: [INSERT PRIVACY EMAIL]

Address: [INSERT BUSINESS ADDRESS]

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve your concern.

You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO), where applicable.

You can find further information at ico.org.uk .

Children's Privacy

Our website and products are intended for general consumers and are not specifically directed towards children.

We do not knowingly collect personal information from children where doing so would be unlawful.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

SARLOX LONDON

Your Privacy Matters

We believe luxury should come with confidence, transparency and care. Your personal information is handled with the same attention to detail we bring to every SARLOX mirror.

SARLOX LONDON

The Art of the Mirror