Our Returns Policy

We accept eligible returns in accordance with applicable UK consumer law and the terms outlined below.

If you have changed your mind about your purchase, please contact our customer care team before returning your mirror so that we can provide the appropriate return instructions.

Because mirrors are fragile and can be damaged during transportation, we strongly recommend keeping the original packaging until you are completely satisfied with your purchase.

Change of Mind Returns

If you simply change your mind, eligible unused products may be returned within the applicable cancellation period, subject to our return conditions and applicable UK consumer rights.

The mirror must be returned in suitable condition and, where possible, in its original protective packaging.

Certain products may not be eligible for a change-of-mind return where an exemption applies under UK consumer law.

Return Conditions

To help us process your return quickly, please ensure that:

• The product has not been damaged, altered or improperly used.
• The mirror is returned with its original accessories where applicable.
• The product is securely packaged to help prevent damage during return transit.
• You contact SARLOX before sending the item back.
• The return is sent to the return address provided by our customer care team.

We may be unable to accept a return where the product has been damaged after delivery due to improper handling, installation or use.

Damaged or Faulty Mirrors

Your satisfaction and the safe arrival of your mirror are extremely important to us.

If your mirror arrives damaged or develops a fault, please contact us as soon as possible with your order number and clear photographs or video showing the issue.

Please keep the original packaging and all protective materials until the issue has been resolved, as these may be required for assessment or collection.

Where a product is faulty, damaged or does not conform to your statutory rights, we will work with you to provide an appropriate remedy in accordance with applicable UK consumer law.

Refunds

Once your returned product has been received and inspected, we will confirm whether the return has been approved.

Approved refunds will normally be issued to the original payment method used when placing the order.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Return Delivery Costs

For change-of-mind returns, return delivery arrangements and any applicable return costs will be explained by our customer care team before the return is authorised.

Where an item is confirmed to be faulty, damaged or not as described, SARLOX will handle the matter in accordance with your statutory rights and applicable UK consumer protection legislation.

Exchanges

If you would like to exchange your mirror for another product, please contact our customer care team before returning your order.

Depending on availability and the circumstances of the request, we may be able to arrange an exchange or recommend the most suitable alternative.

Items That May Not Be Eligible for Return

Some products may be excluded from change-of-mind returns where permitted by law, including products that have been personalised, specially made to your specifications, or otherwise fall within a statutory exemption.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.

SARLOX LONDON

Start a Return

Please contact our customer care team with your order number and the reason for your return. We'll guide you through the next steps and provide the appropriate return instructions.

Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under UK consumer protection law.

If you believe your mirror is faulty, damaged, not as described or otherwise does not meet your statutory rights, please contact us so that we can help resolve the issue.

Need Assistance?

We're Here to Help

Have a question about a return, refund or exchange? Our SARLOX customer care team is here to assist.