Our Returns Policy

You may request a return for eligible products within 31 days of receiving your order.

To be eligible for a return, the mirror must be unused and in the same condition in which you received it, with its original packaging and protective materials where possible.

Because our mirrors are delicate and carefully packaged, we strongly recommend keeping the original packaging until you are completely satisfied with your purchase.

This 31-day return period is in addition to any statutory rights you may have under applicable UK consumer law.

Order Handling

Once your order has been successfully placed, our fulfilment team will carefully prepare and package your mirror for dispatch.

• Handling time: 1 business day
• Orders are prepared carefully before being handed to the delivery carrier.

Handling times are estimates and may occasionally be affected by order volumes, bank holidays or circumstances outside our control.

How to Request a Return

Your Mirror Arrived Damaged?

We understand how disappointing it can be to receive a damaged mirror. Please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Photographs of the outer packaging.
• Photographs of the internal protective packaging.
• Clear photographs of the damaged mirror.
• Your order number and delivery details.

Please do not dispose of the packaging until we have completed our assessment, as it may be required when dealing with the courier.

How Refunds Work

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used when placing the order.

Please allow additional time for your bank or payment provider to process the refund and make the funds available to you.

Items That May Not Be Eligible

Certain products or circumstances may not qualify for a standard return, including:

• Products that have been used or installed.
• Mirrors that have been damaged after delivery.
• Products returned without adequate protective packaging.
• Items altered, customised or made specifically to your requirements.

This does not affect your statutory rights under applicable UK consumer law.

Return Delivery

Where a return is requested because you have changed your mind, return delivery costs may be the responsibility of the customer.

If your product arrives damaged, faulty or incorrect, please contact us before arranging a return so that we can provide the appropriate instructions.

UK Warehouse

Orders for SARLOX products are fulfilled from our UK warehouse to help provide a reliable delivery experience for customers across the United Kingdom.

UK Fulfilment Centre
Unit 4, Varney Business Park
Varney Ave
West Bromwich
B70 6AE
United Kingdom

Business Details

SARLOX is operated by Tymir Limited, a private limited company.

• Company Name: Tymir Limited
• Company Type: Private Limited Company
• Business Registration Number: 80995902
• Registered Address: RM B 7TH FLOOR, CHILCOTT INDUSTRIAL BUILDING, NO. 97 WAI YIP STREET, Kwun Tong, Hong Kong

SARLOX serves customers across the United Kingdom, with fulfilment operations supported by our UK warehouse.